Shipping Policy

Verification

Each and every address is verified to avoid delayed delivery

Please make sure you mention your complete address and correct phone number, or your order will be put on hold for verification

Order Processing

1. Once the order is placed it cannot be cancelled. In case of partial COD orders, the partially paid amount is non-refundable.

2. The product will be delivered within 7 to 15 working/ business days from the date of order. However sometimes it takes longer than usual. Working/ Business days do not include weekends and any festive holidays.

3. Once the order is dispatched, you will receive tracking notification via email and text message.

4. The order is shipped via third-party courier companies to ensure fast and smooth service.

5. In case of partial COD orders, the partially paid amount is non-refundable.

6. Delivery Charges are ₹50 for prepaid orders and partial COD orders.

7. COD fee of ₹100 will be charged on Partial COD orders.

8. No exchange or return on clearance sale items.

Return to Origin (RTO)

In case of RTO due to wrong phone number, address, or customer unavailability:

* For prepaid orders, customers will have to pay ₹200 delivery and RTO charges to receive the order again.
* For partial COD orders, customers will have to place the order again, and the partially paid amount will be non-refundable.

Important

Please ensure all details are correct before placing your order. Once the order is confirmed, we are unable to make any changes.

• No changes or refunds will be allowed once the order is shipped, including:

• Incorrect phone number

• Wrong or incomplete shipping address

• Errors in the product or size selected

We are not responsible for delays or failed deliveries due to incorrect information provided by the customer.

If you notice any mistake in your order details, please reach out to us immediately after placing the order so we can try to assist before dispatch.

Important: All Selcouth orders are dispatched only in our official branded poly mailers. Please do not accept any parcel that is not packed in our Selcouth-branded packaging. We are not liable for any loss, damage, or issues arising from the acceptance of unbranded or tampered parcels. If you receive such a package, kindly refuse delivery and report it to our team immediately.