Exchange & Return Policy
Return Policy
At Selcouth, we strive to provide our customers with the best possible shopping experience. However, we understand that sometimes, returns may be necessary. Please note that we only offer store credits for returns, and no exchanges or refunds are available.
Faulty/ Damaged Products
If you receive a faulty product, we will exchange it for the same product. Please note that no size or color exchanges will be provided.
If you receive a damaged product, please provide an unboxing video within 24 hours of delivery. The video should be clear and show the unopened package. If the package is already open, the request will be cancelled, and the store reserves the right to reject your request.
Return Window
Customers can return items within 3 days of delivery, including the day of delivery.
Return Procedure
1. Initiating a Return: Contact our customer service team on WhatsApp at +919310085638 and provide proof of purchase. Items must be in their original condition with tags attached.
2. Return Process: Upon approval, the order will be picked and once it has been delivered back to us customers will receive store credits equivalent to the purchase amount (excluding shipping charges of ₹200). Store credits will be issued electronically.
3. Usage of Store Credits: Store credits can only be used for purchases within the same store (within 30 days) and cannot be exchanged for cash or transferred to another individual.
*Return Pickup Policy: If our courier partners are unable to collect your return order after reasonable attempts, you will be responsible for shipping the item back to us. Please ensure the package is securely packed and sent through a reliable courier service.
Exceptions
* No exchange or return on clearance sale items/ product purchased at the time of any ongoing sale. * No exchange or return on product purchased using any discount code.
* Final sale items may not be eligible for returns.
* Items purchased using store credits/gift cards will not be eligible for returns.
* Damaged or defective items will be handled on a case-by-case basis.
Terms and Conditions
* The store reserves the right to refuse returns that do not meet the specified criteria.
* Returns beyond the 3-day window will not be accepted.
* The store's decision regarding returns is final.
Return to Origin (RTO)
In case of RTO due to wrong phone number, address, or customer unavailability:
* For prepaid orders, customers will have to pay ₹200 delivery and RTO charges to receive the order again.
* For partial COD orders, customers will have to place the order again, and the partially paid amount will be non-refundable.